Privacy statement – Collective London


Who we are
Collective London are an Independent, award winning digital creative agency who create and produce social and digital strategy, web and mobile development & build, media planning, creative campaigns and content.

How your personal data will be used
We hold and process personal data about you in order to keep our records accurate, share new agency information and allow Collective London employees (only) to know who the client point-of-contact is.

We usually keep this information for 2 years.

Your information may be shared with Collective London employees only, which includes, marketing, account management, project management and design team and developers. This includes clients name, work contact details and personal contact number if applicable.

Records will not be shared through any third party. Info will be stored on the Collective London CRM only.


At any time. you may have the right to object to the processing of your personal data where processing is conducted for legitimate business reasons, direct marketing. If you exercise this right, then unless we have compelling reasons not to, we shall cease to process your data wherever data protection laws allow.

Why the personal data is legally required?
The information we wish to gather about you is collected on the grounds of Legitimate interest. From this we have put in place a process that ensures transparency, including a no-questions-asked opt out for all past, existing and potential customers.

In the case of any opt-out, we will remove the corresponding data within 24 hours from our systems.

Third Party Processors
Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:

(i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733.
You can contact Sopro and view their privacy policy here: are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed
More information
If you have any queries or you wish to speak to us about how your information will be used, then please contact us at Collective London, +44 (0)20 7843 3555 and speak to Carolyn Laing, our Managing Director or email

In the event that you should have a complaint about how your data has been processed by us, we would like to hear from you so that we may put it right. However, you will always have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Copyright © 2023 Collective London. All rights reserved | Privacy Policy

20 Red Lion Street,
London, WC1R 4PS

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99 Hudson Street,
New York, NY 10013

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